I received wrong item

Have you received the wrong item? We’re very sorry. Please submit a complaint using our complaints form and return the item to us. All of this is, of course, free of charge.

Exchange conditions

For an exchange, do not open sealed goods. If any hygiene seal is damaged, we will not be able to accept such goods back. Such seals include, among others, sealing stickers, sealed packaging, or goods in protective films.

Contact

First and Last name / Company

Your @ email

Phone number

Street and number

Town/City

Postcode

Country/Region

Select shipping method

I will send the goods to the complaints department

Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.

Send the package to:

HEXATRADE COMPANY s.r.o.
Complaints Department
Cejl 91
60200 Brno
I will take the goods to the nearest branch Zásilkovna

The easiest way is to send the goods back to us via Zásilkovna.
Pack the product carefully, to prevent damage during transport. Include a cover letter describing the defect of the statement and proof of purchase of the product.

Take your package to the nearest branch Zásilkovna, we will send you a label and you can hand in the package free of charge.
list of branches Zásilkovna here
I will take the goods to the nearest branch ErosStar

Take the product to the nearest branch ErosStar.cz, we will be happy to see you, don't forget the proof of purchase of the product.

contacts to establishments here

Order details

Product name and type

Order number

Purchase date

Claim reason - Fault description

Attachments

Send any attachments to the store's email address. You will help us better understand the problem with which the product is having a problem.
info@erosstar.eu

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