We strive to minimise the risk by selecting only reliable products for you. Unfortunately, even the highest-quality items can sometimes go wrong.

All goods in our e-shop come with a 2-year warranty. If you receive a product that does not work as it should within this period, or if you discover any other defect, please let us know. We will do our utmost to accommodate you and resolve your claim to your satisfaction.

After successfully submitting the form, please send us the faulty product. By law, we have 30 days to process a claim, but we always do our best to resolve it as quickly as possible so that you can once again fully enjoy your product at home.

What to do before sending the products

Please wash and dry the goods thoroughly. To be accepted, the product must be sent in a hygienically safe condition. Soiled products, products contaminated with bodily fluids, and products otherwise inappropriately contaminated may not be accepted for a warranty claim.